techmike Posted June 9, 2010 Report Posted June 9, 2010 Just when I was down with the gunstock rip-off, here is a good one! My Ruger LCP has the Crimson Trace laser installed. After prolonged carry in a IWB holster, the screws on the body side of the C Trace started to rust. I emailed the company to purchase new screws - I think they are 2-56 x 0.5" - not something you can pick up at Home Depot!! I received an email back asking for my address, they would send me new screws at no cost to me. Today I received a small package from Crimson Trace, containing not just the 2 new screws, but several small allen wrenches, two swabs for cleaning the laser aperture, new laser warning stickers, and two new batteries! Now that is great customer service!!!!! :thumb:TM
asmurff Posted June 9, 2010 Report Posted June 9, 2010 That is good to know since I have Crimson Trace grips on my RIA 1911, the companies that understand customer service are the ones who succeed even in tough times.
lmao_37 Posted June 9, 2010 Report Posted June 9, 2010 nice one :thumb: that's fantastic customer service ;D
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